J Online Service Consultant LLC operates on a project-based model where professional time, expertise, and resources are committed from the moment a project is formally accepted. Cancellations are therefore assessed based on the stage of work reached at the time the cancellation notice is received, not on the Client’s reason for cancelling.
The Company encourages Clients who are unsatisfied or uncertain to first engage in direct communication before submitting a cancellation. In many cases, concerns can be resolved through scope adjustment, timeline extension, or a revised project approach without the need for cancellation.
All cancellation requests must be submitted via email to the Company’s official contact address. Verbal cancellations, social media messages, or informal communications are not accepted as valid cancellation notices.
A valid cancellation notice must include:
The Client’s full name and company or organization name
The project name or reference number as stated in the project proposal
The service being cancelled (Writing Services, AI Training Services, or AutoCAD Drafting & Design)
The reason for cancellation (for internal records; this does not affect the cancellation fee calculation)
The requested cancellation effective date
The Company will acknowledge receipt of a cancellation request within two (2) business days and confirm the applicable cancellation terms based on the stage of work at the time of the request.
A cancellation takes effect on the date the Company receives a valid written cancellation notice that satisfies the requirements of Section A2 (the “Effective Cancellation Date”). The Company will acknowledge receipt within two (2) business days and confirm the applicable cancellation terms; however, the acknowledgment is a confirmation only and does not alter the Effective Cancellation Date. All work completed up to and including the Effective Cancellation Date remains billable. The Company is not obligated to continue work after the Effective Cancellation Date, but any work-in-progress that cannot reasonably be halted immediately (for example, an annotation batch already in processing) may be completed and billed at the Company’s discretion.
Cancellation does not automatically entitle the Client to a full refund. All fees for work completed up to the effective cancellation date are payable in accordance with the service specific terms set out in Parts B, C, and D of this Policy and the refund schedule in the Company’s Refund & Dispute Policy.
The non-refundable portion of any deposit represents compensation for time allocated, project setup, research, and preparatory work already invested
Outstanding balances must be settled within seven (7) calendar days of the cancellation confirmation notice
The Company reserves the right to cancel any engagement under the following circumstances:
Non-payment or persistent late payment by the Client
The Client’s failure to provide required materials, approvals, or responses for more than fourteen (14) consecutive calendar days, effectively stalling the project
The Client’s material breach of the Terms and Conditions of Service
A request to perform work the Company deems unethical, illegal, or outside its professional standards
Circumstances of force majeure lasting more than thirty (30) consecutive days
Where the Company initiates a cancellation for reasons not attributable to the Client, a pro-rated refund will be issued for work not yet completed. Where cancellation is due to Client breach, no refund obligation arises for work already performed.
If a client becomes unresponsive for more than twenty-one (21) consecutive calendar days without prior notice or an agreed pause, the project will be treated as abandoned. In such cases:
The Company will issue a written abandonment notice to the Client’s registered email address
The engagement will be formally closed seven (7) calendar days after the abandonment notice if no response is received
All fees for work completed to the date of abandonment remain due and payable
Reactivating an abandoned project will be treated as a new engagement and may be subject to revised fees and timelines
The Company is committed to resolving payment concerns quickly and fairly. If the Client has a question about a charge or believes a refund may be due, the Company asks the Client to contact us first using the Dispute Resolution process in the Company’s Refund & Dispute Policy (Section A5, Steps 1 through 3) before filing a chargeback or payment dispute with their bank or payment provider. In the Company’s experience, direct communication resolves most concerns faster and with less inconvenience than a formal chargeback process. If a chargeback is filed while a dispute is already being resolved through the Company’s internal process, the Company may need to pause active project work until the payment status is clarified. The Company will cooperate fully with any payment-processor inquiry and will provide all relevant documentation, including the project proposal, delivery records, and evidence of the Client’s consent at the time of payment.
Because writing projects begin with research, planning, and structural development before a draft is visible to the Client, cancellation fees apply from the moment the project is formally accepted and the deposit is received, not from when a draft is first submitted.
| Cancellation Timing | Notice Required | Fee Liability |
|---|---|---|
| Before any work commences | Written notice at any time | Full deposit refunded |
| After work commences and less than 30% of work is complete | Written notice required | 50% of deposit refunded |
| 30% to 60% complete | Written notice required | 40% of deposit refunded |
| Draft delivered to Client | Written notice within 5 days of delivery | No refund; full fee due |
| Final deliverable approved | Not applicable | No refund: engagement closed |
If the Client cancels after a working draft has been submitted but raises no quality objection within five (5) calendar days of delivery, the draft is considered accepted and the full project fee becomes payable. A cancellation submitted after draft delivery is treated as a post-delivery cancellation and no refund is issued.
Where a client wishes to reduce the scope of a writing engagement rather than cancel entirely, the Company will issue a revised project proposal reflecting the reduced scope and an adjusted fee. Scope reductions are not treated as cancellations and do not trigger cancellation fees, provided both parties agree to the revised scope in writing before any work on the removed elements has commenced.
For ongoing or retainer-based writing arrangements, the Client must provide a minimum of fourteen (14) calendar days’ written notice to cancel the retainer. Work already commissioned or in progress within the active retainer period remains payable. No refund is issued for retainer fees already paid for the current billing cycle.
AI annotation projects involve significant setup work including data ingestion, annotator briefing, guideline review, tool configuration, and pilot annotation rounds before the main dataset is processed. Cancellation fees therefore reflect both the work completed and the set-up investment made at each stage.
| Cancellation Timing | Notice Required | Fee Liability |
|---|---|---|
| Before data transfer & work setup | Written notice at any time | Full deposit refunded |
| Data received; annotation not started | Written notice required | 85% refunded; 15% retained for setup |
| Annotation commenced less than 40% complete | Written notice required | 50% refunded on unworked portion |
| 40% to 60% of dataset annotated | Written notice required | Pro-rata refund on unworked portion only |
| More than 60% of dataset annotated | Written notice required | 30% refundable; remainder retained |
| Full dataset delivered | Not applicable | No refund: engagement closed |
Where a client wishes to cancel annotation work on a portion of a larger dataset mid-project, the Company will calculate fees based on the items already annotated and delivered, plus a reasonable setup allocation. The Client will receive all annotated data completed by the date of cancellation upon settlement of the outstanding balance.
Upon cancellation, the Company will:
Deliver all annotated data items completed to the effective cancellation date
Issue a final invoice for work completed, payable within seven (7) calendar days
Return or securely delete all raw Client datasets within fifteen (15) calendar days of cancellation confirmation, at the Client’s written request
The Client remains responsible for the secure handling and storage of all annotated data received prior to the cancellation date.
Where the Client requests a fundamental change to the annotation guidelines, taxonomy, or project structure mid-project that renders completed work unusable, the Company reserves the right to treat the original engagement as cancelled and propose a new project agreement under revised terms. In such cases, fees for all work completed under the original guidelines remain fully payable.
CAD drafting projects require significant setup including layer structuring, title block configuration, drawing standard review, and reference material interpretation before visible drawing progress is made. Cancellation fees reflect the professional time invested at each stage, including non-visible preparatory drafting work.
| Cancellation Timing | Notice Required | Fee Liability |
|---|---|---|
| Before work commences (deposit paid) | Written notice at any time | Full deposit refunded |
| Work commenced less than 50% of drawings drafted | Written notice required | 50% of deposit refunded |
| 50% to 90% of drawings drafted | Written notice required | 25% of deposit refunded |
| More than 90% drafted or PDF preview delivered | Written notice required | No refund; full fee payable |
| Editable files (DWG/DXF) released | Not applicable | No refund: engagement closed |
PDF previews are provided to the Client for review prior to the release of editable files. If a Client cancels after receiving a PDF preview but before editable files are released, refund eligibility is determined according to the cancellation schedule in Section D1 based on the proportion of drawings completed at the date of cancellation. If more than ninety percent (90%) of drawings have been drafted, no refund is issued and the full project fee is payable. Editable files will not be released until all outstanding balances are settled.
Editable source files (DWG and DXF) are released only upon receipt of full and final payment. In the event of cancellation, editable files will not be released until all outstanding balances are settled. PDF versions of completed drawings may be provided as proof of work upon partial payment settlement, at the Company’s discretion.
For projects involving multiple drawing sheets or phases, the Client may cancel remaining phases while retaining completed sheets upon payment of all fees for the completed work. The Company will issue a revised invoice reflecting the sheets completed and the applicable cancellation adjustment for uncompleted sheets.
Where the Client changes the project’s fundamental specifications, drawing standards, or intended use mid-project in a way that requires all completed work to be discarded and restarted, the Company reserves the right to treat the original engagement as cancelled. All fees for completed work under the original specifications remain payable, and a new project agreement will be required to proceed under the revised specifications.