J Online Service Consultant LLC is committed to delivering quality, project-based services that meet the agreed specifications. Because all services involve the investment of professional time and expertise from the moment a project is accepted, refunds are assessed based on the stage of work completed and the circumstances of the request, not purely on Client preference.
Refunds are not issued for dissatisfaction arising from Client supplied inaccuracies, incomplete briefs, late approvals, or change of mind requests once work has commenced. The Company will always endeavor to resolve dissatisfaction through revisions before a refund is considered.
Regardless of the service engaged, refunds will not be issued in the following circumstances:
The Client changes their mind or no longer requires the service after work has commenced
Dissatisfaction arising from inaccurate, incomplete, or misleading information provided by the Client in the project brief
The Client fails to participate, respond, or provide required materials within the agreed timeframe, leading to project delay or abandonment
The project deliverables substantially conform to the agreed specifications, and the Client requests a refund without identifying a specific deficiency
Work completed under a milestone or phased payment schedule is not refundable for milestones already delivered and approved
If the Company cancels an engagement for reasons not attributable to the Client (excluding force majeure), a pro-rated refund will be issued based on the proportion of work not yet completed. Where cancellation is due to the Client’s breach of the Terms and Conditions, no refund obligation arises for work already performed.
In the event of a force majeure situation or project suspension caused by circumstances beyond either party’s control, both parties will agree in good faith on a path forward, which may include extending the timeline, pausing the engagement, or issuing a partial refund for incomplete work. Neither party waives their rights solely by agreeing to a temporary suspension.
The Company encourages all Clients to raise concerns directly before escalating to a formal dispute. The following process applies across all services:
Step 1 — Direct Communication: The Client raises the concern in writing via email, clearly describing the issue and the outcome sought. The Company will acknowledge receipt within two (2) business days.
Step 2 — Internal Review: The Company reviews the concern against the agreed project scope and deliverables and responds with a resolution proposal within five (5) business days of acknowledgment.
Step 3 — Negotiated Resolution: Both parties engage in good-faith discussion to reach a mutually acceptable resolution, which may include a partial refund, additional revision rounds, or scope adjustment. This stage allows up to fifteen (15) calendar days.
Step 4 — Mediation: If the dispute is not resolved through direct negotiation, either party may propose referral to a neutral, independent mediator. Mediation costs are shared equally unless otherwise agreed.
Step 5 — Legal Remedies: If mediation fails or is not agreed upon within seven (7) days of proposal, either party may pursue available legal remedies under the governing law and venue provisions stated in Section A9 of the Terms and Conditions of Service.
Approved refunds are processed within ten (10) business days of written confirmation. Refunds are issued via Stripe, Inc. to the same payment method used by the Client at the time of payment. The Company is not responsible for delays caused by Stripe, the Client’s bank, or other financial institutions. Transaction fees, currency conversion costs, and third-party processing charges incurred on the original payment are non-refundable.
The following schedule governs all Writing Services cancellations. “Work commenced” means any research, drafting, or content production has begun.
| Cancellation Stage | Refund Entitlement |
|---|---|
| Before work commences | Full refund of deposit issued within 10 business days |
| After work commences less than 30% complete | 50% of deposit refunded; remaining 50% retained for work performed |
| After work commences 30% to 60% complete | 40% of deposit refunded; no further refund on remaining balance |
| Draft delivered (regardless of completion percentage) | No refund: full project fee payable for work completed |
| Final deliverable delivered & approved | No refund: engagement is fully complete |
J Online Service Consultant LLC guarantees a full one hundred percent (100%) refund to the Client under the following specific circumstances:
The Company fails to deliver any work product within the agreed timeline and does not provide a revised delivery date acceptable to the Client
The delivered work does not meet the Client’s documented specifications as outlined in the agreed project brief, and the Company is unable to bring the deliverable into conformance after the included revision rounds have been exhausted
The Company accepts the project and collects the deposit but is subsequently unable to commence or complete the work for reasons attributable solely to the Company
If the Client believes a writing deliverable does not conform to the agreed brief, the following applies:
The Client must raise the concern in writing within five (5) calendar days of delivery, specifying which elements do not meet the agreed brief
The Company will review the brief and deliverable and where a valid shortfall is identified, will correct the work at no additional charge within the agreed revision round structure
Disputes based on subjective preference, tone, or style that were not specified in the original brief are not grounds for a refund but may be addressed as a paid revision
Where a research or data gathering deliverable contains factual errors directly attributable to the Company’s own research process (not Client supplied data), the Company will correct such errors at no charge
For Writing Services, the Company’s first obligation upon a valid quality complaint is to revise the deliverable within the included revision structure. A refund is only considered where the Company is unable to bring the deliverable into conformance with the agreed brief after the included revision rounds have been exhausted.
Due to the specialized, volume based, and data sensitive nature of annotation work, the following schedule applies. “Work commenced” means annotation of any portion of the dataset has begun.
| Cancellation Stage | Refund Entitlement |
|---|---|
| Before data transfer and work commencement | Full refund of deposit issued within 10 business days |
| Data received; annotation not yet started | 85% of deposit refunded; 15% retained for setup and onboarding work |
| Annotation commenced and less than 40% of dataset is completed | 50% of deposit refunded for the unworked portion only |
| 40% to 60% of dataset is annotated | Refund calculated pro-rata on unworked portions only; no refund on annotated items |
| More than 60% of dataset annotated | 30% of deposit refunded; no further refund on remaining balance for annotated items delivered |
| Full dataset delivered | No refund: engagement is fully complete |
Annotation quality disputes are governed by the accuracy benchmarks and quality thresholds agreed in writing prior to project commencement. Where no specific benchmark was agreed, industry-standard inter-annotator agreement (IAA) rates apply.
Quality disputes must be raised in writing within seven (7) calendar days of dataset delivery, accompanied by a quality audit or sample review identifying specific annotation errors
Where errors fall below the agreed quality threshold, the Company will re-annotate the affected items at no additional charge as its primary obligation
Refunds on annotation work are only considered where the Company is unable to meet the agreed quality threshold after one re-annotation pass
The Company is not liable for annotation errors arising from ambiguous or incomplete annotation guidelines provided by the Client
The Company does not guarantee specific AI model performance outcomes from annotated datasets; refunds are not issued on the basis of downstream model performance
If a project is terminated for any reason, all annotated data completed to the date of termination will be delivered to the Client and the corresponding fees are payable. Raw Client datasets will be returned or securely deleted at the Client’s written request within fifteen (15) calendar days of termination.
Given the technical and time intensive nature of CAD drafting, the following applies. “Work commenced” means any drawing setup, layer structuring, or active drafting has begun.
| Cancellation Stage | Refund Entitlement |
|---|---|
| Before work commences (deposit paid) | Full refund of deposit issued within 10 business days |
| Work commenced less than 50% of drawings drafted | 50% of deposit refunded; remainder retained for work completed |
| 50% to 90% of drawings drafted | 25% of deposit refunded; no refund on remaining balance due for work done |
| More than 90% of drawings drafted or PDF preview delivered | No refund: full project fee payable for all drawings produced |
| Editable files (DWG/DXF) released after full payment | No refund: engagement is fully complete |
CAD drawing disputes must be raised in writing within ten (10) calendar days of delivery, clearly identifying the specific sheets, dimensions, or details that do not conform to the agreed specifications or reference materials provided by the Client.
Where a drawing error is directly attributable to a Company drafting mistake (e.g., incorrect transcription of a client supplied dimension), the Company will correct the error at no charge as its primary obligation
Where the error arises from inaccurate, incomplete, or ambiguous source materials or measurements provided by the Client, corrections are treated as a billable revision
The Company is not liable for errors that would have been identifiable during the Client’s review period and were not raised within ten (10) calendar days of delivery
Drawings used for planning submissions, regulatory applications, or construction without prior written Client approval constitute acceptance of the deliverable in its delivered state
PDF previews are provided for review purposes. Thereafter, the editable source files (DWG / DXF) are released only upon receipt of full and final payment. Once editable files have been released, the engagement is considered fully delivered and no refund will be issued.
Where a project is cancelled after PDF previews have been delivered but before editable files are released, refund eligibility is determined according to the schedule in Section D1 based on the proportion of drawings completed at the date of cancellation. If more than ninety percent (90%) of drawings have been drafted, no refund is issued and the full project fee is payable.